If you are a Captain or a Manager, you will see 2 tables on this page:

1. Registered ZRL Teams
• Edit your team registration and management personel
2. Rider Race Pass
• Please note that a Rider CANNOT unregister themselves from a team unless they change to a team in the same pen.
• A list of riders per team
• WTRL: ✔ Confirmation that WTRL recognises a rider on your team (live).
• ZWIFT: ✔Your rider has signed on at Zwift and the pen they are in (ZwiftPower based currently).
• ZWIFT: ✖ No signon at Zwift reported by ZwiftPower yet

Note that ZwiftPower may not begin updating Rider Sign-On until 48 hours before an event starts. ZwiftPower updates its sign on information every 2 hours when over 12 hours from banner drop and then every 20 minutes when 12 hours or less to go. WTRL synchronizess to ZwiftPower sign on information every 30 minutes.

TROUBLESHOOTING YOUR TEAM

1. Rider does not show under your team in the Race Pass Use table.
1. Indicates your rider has not clicked the Rider Race Pass yet. You will never see an X here – always a tick under WTRL.
2. Rider appears in list with green tick but Zwift shows X and there is no pen listed.
1. Click the riders name from the Team Management Portal and MAKE sure it links to the riders profile. If it does not your riders Zwift ID has been incorrectly entered by the rider in their WTRL profile. They will need to login, change their Zwift ID, log out and log back in before clicking the correct team link once again (no need to sign out at Zwift.
2. Rider may NOT have signed on to the event (chosen a pen) after clicking the Race Pass. (not listed on companion app)
3. Their sign-on has not registered with ZwiftPower yet – check their ZP profile/ZP event sign-on list. (not listed on ZwiftPower)
4. WTRL is waiting to sync with ZwiftPower (we sync every 30 minutes). Check back in the next 30 minutes. (listed on ZwiftPower)